Unable to Use Credit Card or Need Invoice First?
This article aims to solve the common issues and provide guidance when customers are unable to use a credit card for payment or need to receive an invoice before making a purchase.
Apidog version needs to be ≥ 2.5.28
We support generating an invoice for your order first, which you use to request/audit your budget, and then, depending on your team's situation, we support payment by credit card/bank transfer.
How to Get the Order Invoice First?
Team administrators can go to Team Page - Plan and click Upgrade.
In the subscrption plans, click on the text below.
Enter the order page and select the plan, term, seats.
What is a seat? Because of the inconvenience of payment, we have adopted the seat system to manage the staff changes of your paid team. The unit of time is yearly, and the price of the seat is the billing unit price.
What you buy is a paid seat for your team, and you can invite/delete members within the number of seats. After purchasing the seats, the number of seats cannot be reduced Example: Team A has 10 people; at least 10 seats need to be purchased for the team members to use the paid function normally. If new members are added to the team, you can purchase additional seats.
Note: Team members with the role of visitors are also included in the paid seats.
The number of seats in the paid interface can be reduced by clicking on the "Seats" section on the purchase page. If you can't reduce the number of seats, it's usually because your team already has the corresponding number of members, so you can remove the members on the team page - "Members/Permissions", and then click on the Plan to purchase fewer seats.
Click on "Get Invoice" to get Stripe's invoice information, which you use to request/audit your budget, and then support credit card/bank transfer for payment, depending on your team's situation.
Order Management
Seat Change
Purchasing Additional Seats
When your team has already purchased the paid version and you want to add new team members, you can do so by purchasing additional seats.
Purchasing additional seats is to purchase additional paid seats within the current team order time. The price is calculated as follows: Seat unit price × number of additional seats × (days remaining in the order ÷ number of days in the order).
On the Team Page, go to Order Management section, then click the 'Add Seats' button.
Reducing Seats
When you want to reduce the number of seats in your order, go to "Team Page" → "Members/Permissions" to remove members, and then reorder the Enterprise Edition with fewer seats. If you are unable to purchase the Enterprise Edition with fewer seats, it is usually because your team already has the corresponding number of members, so you need to remove the members first and then purchase it again.
Renewal/Upgrade Orders
On the Team page - Order Management, click Renewal.
Upgrade Plan
Assuming your team has now purchased the Basic Plan for one year and needs to upgrade to the Professional Plan, the actual price is calculated as follows:
Formula:
- Purchased Order Price = Low Price x Current Team Size
- Upgrade Order Price = (Higher Price x Current Team Size) - (Lower Price x Current Team Size x Days Unused / Days in Month)
Example: Team A (10 people) (May 20 is the deduction date) previously purchased a one-year Basic Plan and upgraded to a Professional Plan on May 25th.
Actual payment:
- Team A pays on May 20 ($12 x 10 people)
- Team A pays the difference ($24 x 10 people) on May 25th - (days unused / 31 x $12 x 10 people)
Switch between Seat System and Subscription System
If your team is currently on a Monthly Basic Plan and needs to transition to a Seat System, the existing subscription will need to be canceled first. A new order for the Seat System will not commence until after the current billing cycle has concluded.
If your team is currently on an Annual Basic Plan and needs to switch to a subscription-only model, you will need to wait until the current prepaid term ends before subscribing. The new subscription cannot be activated until after the existing order has fully expired.
Requesting a contract and invoice
Invoices can be viewed on the team page - Plan, click on invoice.
To request a contract, please contact us by email: yukioikeda@apidog.com
FAQs
What happens when the paid version expires?
We will send a notification within the software 30 days before the paid version order expires. When the paid version expires, the team will automatically downgrade to the free version. However, when your group uses capacity, which exceeds the capacity of the current plan, your team's functionality will be affected.
Refund Issues
According to the user agreement, if users purchase Apidog products voluntarily, they will not be refunded after purchase.
Considering that some users may have purchased the wrong version or account during the actual purchase process, if there are any abnormalities in the purchase, you can contact us within 3 working days after the purchase.
How to calculate the price for adding seats in the middle of an order?
Within a single team, all members have the same expiration time. The cost of adding seats in the middle of an order = original price of seats × number of seats added × (days remaining in the order ÷ number of days in the order).
You can click on the "Add Seats" button, enter the number of people you want to buy seats for, and the system will automatically calculate the required cost for you.