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Managing Subscriptions

This article will guide you with the necessary steps to manage your subscriptions.

Current Subscription Status​

Plan Usage​

You can check the current usage of the plan on the "Team-Plans" page.

Invoice​

On the "Teams-Plans" page, click on "Invoices" to view invoices.

Payment Information​

On the "Team-Plans" page, click "Invoices" to view your payment information and change it.

Prices Affected by Personnel Changes​

Regardless of whether you're paying yearly or monthly, our system reviews how many members you've added on a monthly basis.

Adding new members​

Monthly Subscription​

During the subscription period, if new users are invited to join the team, the calculation is as follows: Formula:

  • Current month's order price = Plan price x Current team members
  • Additional charge at the end of the billing cycle = Price for new users added last month (Plan price x Number of new users x Days of usage / Total days in the current month)

Example: Team A (10 people) subscribed to the Basic Plan monthly plan on May 20th. Team A invited a new user on May 25th.

Actual payment:

  1. Team A pays on May 20th: ($12 x 10 people)
  2. Team A is automatically charged on June 20th: ($12 x 11 people) + ($12 x 25/30)

Annual Subscription​

During the subscription period, if new users are invited to join the team, the calculation is as follows: Formula:

  • Current order price = Plan price x Current team members x 12
  • Additional charge for the next month = Price for new users (Plan price x Number of new users x 12 x Days of usage for new users / 365)

Example: Team A (10 people) subscribed to the Basic Plan annual plan on May 20th. Team A invited a new user on May 25th.

Actual payment:

  1. Team A pays on May 20th of this year: ($12 x 10 people x 12)
  2. Additional charge on June 20th of this year: ($12 x 1 People x12) x (360 / 365)
  3. Team A Normal deduction on May 20th of next year: ($12 x 11 people x 12)

Deleting a Member​

Monthly Subscription​

When a member is deleted during the subscription period, the calculation is as follows Formula:

  • Order price for the current month = plan price x current team members
  • Next month's order price = plan price x current team members
  • Additional charge at the end of the billing cycle refund = unused price of deleted members from the previous month (plan price x the number of deletions x unused days/number of days in the month)
  • Next month's order price = Plan price x Current team size (Refunds are used as a priority during deductions)

Example: Team A (10 people) subscribes to the Basic Plan monthly plan on May 20. Team A deletes a subscriber on May 25.

Actual payment:

  1. Team A pays on May 20 ($12 x 10 people)
  2. Team A is automatically debited on June 20 ($12 x 9 people) (Refunds are used as a priority during deductions)
  3. Team A receives a refund on June 20 ($12 x 25 / 30), which will be kept in the Team Balance for the next payment.

Annual Subscription​

During the subscription period, if a member is deleted, the calculation is as follows: Formula:

  • Current order price = Plan price x Current team members x 12
  • Next month's refund = Unused price of a removed member (Plan price x Number of removed users x 12 x Unused days / 365)
  • Next year's order price = Plan price x Current team size x 12 (Refunds are used as a priority during deductions)

Example: Team A (10 people) subscribed to the Basic Plan annual plan on May 20th. Team A deleted a user on May 25th.

Actual payment:

  1. Team A pays on May 20th: ($12 x 10 people x 12)
  2. Team A received a refund on June 20th ($12 x 1 person x 12) x (360 / 365), which will be retained within the team for the next payment (visible in the invoice).
  3. Team A is automatically debited on May 20th of the following year ($12 x 9 people) (Refunds are used as a priority during deductions)

Prices Affected by the Change of Plan​

Upgrading to Monthly Plan​

Assuming your team is currently on a monthly Basic Plan and needs to be upgraded to a monthly Professional Plan, the actual price is calculated as follows:

Consensus:

  • Price of current month's order = low-level price x current team members
  • Next month's refund =(high-level price x current team members) - (low-level price x current team members x days unused / days in the current month)

Example: Team A (10 people) (May 20 is the debit date) was previously subscribed to the Basic Plan and changed to the Professional Plan on May 25.

Actual payment:

  1. On May 20, Team A made a payment of ($12 x 10 people)
  2. Team A pays the price difference ($24 x 10 people) - ( days unused / 30 days x $12 x 10 people) on May 25th.
  3. On June 25th, Team A made a payment of ($24 x 10 people)

Upgrading to Annual Plan​

Assuming your team is currently on an annual Basic Plan and needs to upgrade to an annual Professional Plan, the actual price calculation is as follows:

Formula:

  • Current order price = Lower-tier price x Current team members x 12
  • Upgraded order price = (Advanced plan price x current team size x 12) - (Basic plan price x current team size x unused days / 365)

Example: Team A (10 people) was previously subscribed to the annual Basic Plan and switched to the annual Professional Plan on May 25th.

Actual payment:

  1. Team A's previous annual order: ($9 x 10 people x 12)
  2. On May 25th, Team A paid the price difference of (18 x 10 people x 12) - (unused days / 365 x18x10peoplex12)−(unused days/365x9 x10 people x 12)

Monthly Downgrade Plan / Unsubscribe​

Assuming your team is currently on the Monthly Basic Plan and you wish to downgrade to the Free Plan, the downgrade will take effect at the end of your billing cycle. The actual price calculation is as follows:

Formula:

  • Monthly Order Price = Plan Price x Current Team Members
  • Downgrade to Free Plan next month

For example, let's consider Team A (10 members) that subscribed to the Basic Plan and downgrade to the Free Plan on May 25th (with the billing date on the 20th of each month).

Actual payment:

  1. On May 20th, Team A made a payment ($12 x 10 members)
  2. On June 20th, Team A will downgrade to Free Plan

Downgrade Plan / Cancel Subscription for the Year​

Suppose your team is currently on the Annual Basic Plan and you wish to downgrade to the Free Plan. The downgrade will take effect at the end of your billing cycle. The actual price calculation is as follows:

Formula:

  • Annual Order Price = Plan Price x Current Team Size x 12
  • Downgrade to Free Plan next month

Example: Team A (10 people) subscribed to the Basic Plan annual subscription on May 20th and downgraded to the Free Plan on May 25th.

Actual payment:

  1. Team A's previous annual order payment: ($9 x 10 members x 12)
  2. On May 20th of the second year, Team A downgraded to the Free Plan.

Switching from Monthly to Annual Billing​

Suppose your team is currently on the Monthly Basic Plan and you wish to switch to the Annual Basic Plan, and this change will take effect immediately. The actual price calculation is as follows:

Formula:

  • Current Monthly Order Price = Monthly Plan Price x Current Team Size
  • Annual Order Price (Pay the difference) = (Annual Plan Price x Current Team Size x 12) - (Monthly Plan Price x Current Team Size x Unused Days / Month)

Switching from Annual to Monthly Billing​

Assuming that your team is currently subscribed to the Annual Basic Plan, there may be a need to switch to a Monthly Basic Plan. It should be noted that this change will not take effect immediately. The Annual Basic Plan will continue to be active until the end of the current subscription period. The purchased Monthly Basic Plan order will come into effect after that. The actual price calculation is as follows:

Formula:

  • Annual Order Price = Annual Plan Price x Current Team Size x 12
  • Monthly Order Price = Monthly Plan Price x Current Team Size

FAQ​

1. Are the paid plans available for both Web and client-side?​

All plans include Mac, Windows, Web, and Linux apps.

2. Can I get a free trial?​

  • You can enjoy a 14-day free trial by providing your payment information. After this trial period, billing will occur automatically.
  • You have the freedom to cancel the free trial at any time. Even after cancellation, you can continue using the service for the remaining days of your free trial.

3. How to cancel my subscription?​

  • The team manager can go to the Plan page, click "Upgrade Plan", and then click "Downgrade" under the Free Plan to cancel the subscription.
  • Or go to "Invoices", click "Manage Plan", and then click "Cancel plan" on the Stripe page to cancel the subscription.
  • The downgrade will take effect at the end of your billing interval.

4. Who can manage upgrades, downgrades, or subscription modifications?​

  • Only the team administrator has the authority to perform upgrades, downgrades, and modify payment information.
  • All team members can contribute their own credits to the team.
  • Relevant emails regarding subscription changes will be sent exclusively to the team administrator.

5. What happens after downgrading the Plan?​

  • Your team can continue to use the features of the higher-tier plan normally until the end of the plan's billing cycle.

6. Why are invoices sometimes different from the plan price?​

There are a few reasons why invoices may differ from the plan price. This usually happens due to changes in your plan, the number of team members, or billing intervals. Here are some possible reasons:

  • Payment with Credits: If you use Credits to pay, the invoice amount will reflect the discounted price after applying for the Credits.
  • Adding or removing team members: If you added or removed team members during the subscription period, the invoice amount will be adjusted accordingly based on the duration of their membership.
  • Plan upgrades or downgrades: If you upgraded or downgraded the plan during the subscription period, the invoice amount will reflect the price difference between the previous and current plans for the corresponding time period.
  • Switching between annual and monthly plans: If you switch between annual and monthly plans during the subscription period, the invoice amount will be adjusted to reflect the appropriate pricing based on the chosen billing interval.

7. What if I live in a region with a mandatory refund policy?​

If you live in the European Union, the United Kingdom, or another region that enforces a mandatory refund policy, you may be able to get your monthly membership refunded even if more than 72 hours have passed since you purchased it. For example, customers in the European Union have an extended return policy of 14 days beyond the standard 72-hour period.

To initiate a refund, please contact us through the App or email us at yukioikeda@apidog.com. If there is a mandatory refund policy in your region, please let us know and we will be grateful to assist you.