Customizing WooCommerce email templates for eSIM sales

Introduction

This guide provides step-by-step instructions for customizing your email templates using the WooCommerce plugin. The goal is to help you improve the design of the emails sent to your customers and ensure they include a reference to the "My eSIM" page. This page lets your customers find and manage their purchased eSIMs and access installation guides.

Prerequisites

Before customizing the email templates, ensure the following steps are completed:

1. Create the "My eSIM" page

Follow the guidelines outlined here: Customizing my eSIM page colors in WooCommerce

Retrieve the link to the "My eSIM" page (a screenshot will be provided showing where to find it).
Screenshot 2025-03-27 at 15.24.47.png

2. Install an email customization plugin

We recommend using this specific plugin (other plugins can also be used).

Ensure the plugin you install allows WooCommerce email customization.

Steps to customize email templates

Navigate to WooCommerce > Settings > Email templates.

A list of email templates will be displayed.

2. Identify the emails to modify

You need to modify the following two email templates:

Processing order – Used for online payments such as credit cards, PayPal, etc.

Order on-hold – Used for offline payments such as bank transfers or cash on delivery.

3. Edit the email templates

Click the "Manage" button for each email template.

Locate the section where order details are displayed.

Add a new section to inform the user where they can find their eSIM details.

4. Add a button or link to "My eSIM" page

Use the email template engine to add a button or hyperlink.

Configure the link to direct users to the "My eSIM" page.

Screenshots will be provided to illustrate the setup.
Screenshot 2025-03-27 at 15.23.45.png

5. Match the email design to your website branding

Adjust the colors, fonts, and layout to match your website’s theme.

Most email customization plugins provide options to modify:

Header and footer colors

Font styles

Button styles

Background and text colors

6. Save and preview the changes

After making the modifications, save the template.

Use the Preview option to see how the email will appear to customers.

If the preview looks good, proceed with sending a test email.

7. Test the emails

Place a test order using different payment methods (online and offline) to verify the correct email templates are triggered.

Check that the button/link to the "My eSIM" page works correctly.

Make further adjustments if necessary.

Conclusion

By following these steps, you ensure that your customers receive well-designed emails that include a direct reference to the "My eSIM" page. This improves the user experience and helps customers easily access their purchased eSIMs and installation instructions.

For further assistance, refer to our support documentation or contact our partner support team.

Customizing WooCommerce email templates for eSIM sales

Introduction#

Prerequisites#

1. Create the "My eSIM" page#

2. Install an email customization plugin#

Steps to customize email templates#

1. Access the email templates menu#

2. Identify the emails to modify#

3. Edit the email templates#

4. Add a button or link to "My eSIM" page#

5. Match the email design to your website branding#

6. Save and preview the changes#

7. Test the emails#

Conclusion#