Get Call Center Dashboard Report

GET

https://api.hamkaran.cloud/api/hamkaran/v1/dashboard

This API provides users with structured access to detailed dashboard metrics related to their call center operations. By sending a request to this endpoint, clients receive a JSON-formatted summary of key performance indicators such as total calls, answered and missed call statistics, active agents, and system health insights. This API is designed to support real-time monitoring and reporting needs for managers and administrators.
The Dashboard API is part of the Hamkaran Cloud ecosystem, enabling businesses to streamline their call center performance analysis and decision-making through reliable, cloud-based telephony tools.
For more details, visit https://hamkaran.cloud.

Request Example

Shell

JavaScript

Java

Swift

curl --location --request GET 'https://api.hamkaran.cloud/api/hamkaran/v1/dashboard?date=7' \
--header 'key: {{Hamkaran Webservice key}}'

Response Example

Successful Request Response

{
    "summary": {
        "total_calls": 0,
        "incoming_calls": 0,
        "outgoing_calls": 0,
        "missed_calls": 0,
        "answered_calls": 0,
        "voicemails": 0,
        "queues": 0,
        "ivr_entries": 0,
        "agents_online": 0,
        "agents_busy": 0,
        "agents_offline": 0
    },
    "call_statistics": {
        "hourly_chart": [],
        "daily_chart": []
    },
    "agents": [],
    "queues": [],
    "system_health": {
        "cpu_usage": 0,
        "memory_usage": 0,
        "disk_space": {
            "used": 0,
            "total": 0
        },
        "active_channels": 0
    },
    "timestamp": "2025-06-10T00:00:00Z"
}

Request

Query Params

date

string

required

Number of recent days to include in the dashboard data.

Example:

Header Params

key

string

required

Example:

Body Params multipart/form-data

object {0}

Responses

🟢200Response List

text/html

Body

object {0}

Modified at 2025-06-10 03:44:24

Get a pre-recorded call Details